Summary: On November 13, 2026, from 16:00 to 19:05 UTC (3 hours 5 minutes), some users could not add skills to candidate profiles, and some resumes were parsed incompletely, creating candidates with missing information such as their name. The incident affected ~ 84 users. All other features worked normally.
Cause: A configuration issue in our database layer prevented some candidate data from being saved correctly.
Resolution: We applied a fix at 19:05 UTC, and skills and resume parsing returned to normal. By 19:55 UTC, we had reprocessed the affected resumes.
Prevention: We are implementing additional safeguards and monitoring to prevent this type of issue from recurring.
As always, our support team is happy to help with any questions at support@manatal.com.