Resolved -
Our Engineering Team & customer teams have confirmed the resolution of the issue.
Sep 5, 12:00 UTC
Identified -
Our service provider identified the root cause and is implementing a fix.The Sourcing Hub is accessible again. Our team is monitoring the full resolution of the issue.
Sep 5, 11:55 UTC
Update -
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
Sep 5, 11:22 UTC
Update -
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
Sep 5, 11:04 UTC
Update -
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
Sep 5, 10:44 UTC
Update -
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
Sep 5, 10:21 UTC
Update -
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
Sep 5, 09:58 UTC
Update -
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
Sep 5, 09:39 UTC
Investigating -
We are currently experiencing intermittent loading issues on Sourcing Hub for a subset of customers. Affected users may see a “Sourcing Hub Temporarily Unavailable” screen when accessing Sourcing Hub. The issue is linked to a dependency on an external service and our engineering team is actively working with our service provider to diagnose the root cause and testing fixes in staging. We’ll provide updates here every 15 minutes until the issue is resolved.
Sep 5, 09:27 UTC